Shipping & Returns
We offer a standard UK shipping fee of £2.95 per order. Most orders will ship within 2 working days and delivered within 5 working days. All orders over £20 ship for free!
We also offer an express service for £6.95 per order. All orders received before 1pm will ship same day and delivered next working day. Please note express orders placed at weekends and bank holidays will ship next working day.
We currently only ship to address in the United Kingdom.
If you are not happy with your purchase, we will accept a return of an unused/unopened product within 14 days. Once we receive the returned item, Ecomed Healthcare Ltd. will then provide an exchange or give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Return shipping costs must be paid by the buyer. If the return is as a result of our error, we will also pay the return shipping costs.
Please allow 1-2 weeks for your return to be processed.
Discounted items are also eligible for a return.
Ecomed Healthcare Ltd. will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received, or may not be eligible for refund or be subject to a restocking fee.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.